Getting Started withUtility Cloud

An operations management platform is a long-term investment that: Improves the efficiency of your processes Improves business workflows Empowers non-technical personnelHowever, change can seem overwhelming for those who are used to doingMake the Most ofYour OperationsManagement Platformthings a certain way. That’s why it is important to start small and roll out UtilityCloud at a pace that feels comfortable to your people.We’ve learned a few things along the way:ONEEmpower your super usersThe best implementation approach empowers you (and your consultants)to be self-sufficient when using Utility Cloud. We recommend training one(or more) power user within your organization to serve as a business systemadministrator (BSA). The BSA will be your internal support and Utility Cloudexpert to manage assets, work, reports, users and more.TWOStart with a road mapCreate a road map and list—in order of priority—that includes the operational,maintenance, regulatory and asset management initiatives you want to achieveTHREEDon’t boil the oceanSchedule your implementation as a linear series or semi-parallel process so that:a. Only a small number of users are affected during each initiative.b. There is low risk in the early stages.c. You scale as your usage of Utility Cloud grows.We find this approach leads to better system adoption.And, as user adoption grows, you will discoverinnovative ways to use Utility Cloud – from managingnew initiatives and projects, to formalizing standardoperating procedures, transferring knowledgeand automating tasks and reporting.

Utility CloudImplementation ProcessUtility Cloud’s implementation process was created to make your worklife easier. We take a holistic approach that starts with planning andcontinues after implementation with exceptional customer support.Our experienced team leads you through best practices and trainingto ensure success—both now and in the future.PLANNINGKick off meeting Scoping document Data collection System build Detailed timeline TRAININGPersonalized hands on training Structured to fit your needs Content development Provide power users enough information to managethe system after Go-Live TIMELINEKICK OFF MEETINGSYSTEM BUILDAND DATA MIGRATAONTraining TopicsSystem Navigation User Setup and Maintenance Security RolesAccounts and Structure Assets/Asset Classes List Definitions Scheduling/Performing Work Mining Data Audit Trails Reports and Analytics TRAINING IPROJECT MANAGEMENTWORKFLOW BUILDDevelop and provide training agendas Detailed meeting notes Change request management Outline and session plans Supporting visual aids TRAINING IIREPORT BUILDTRAINING IIIGO LIVE!TRAINING IVSUPPORTFirst hand support through implementation Live post implementation support Access to comprehensive help files and videos Additional product feature training (as necessary)

Utility Cloud is Here to Support YouTraining WorkshopsUtility Cloud offers a series of training workshops. Each session is designed to equip the business system administrator (BSA) with the skills required to managethe customization and configuration of Utility Cloud to meet your organization’s needs.During the training, your BSA/power user(s) will learn the most common functionality in Utility Cloud. They will also configure one or more real-world initiatives fromyour road map. Each workshop ends with an assignment that allows them to continue improving the skills they learned during the training and make progress towardsroadmap completion.Upon completion of training, the BSA is equiped to be your resident expert, first line of support and the trainer for your Utility Cloud users.Professional ServicesWe offer optional professional services for complex data tasks, system configuration, custom integrations, onsite training, custom reports and BSA role fulfillment.Need ideas on how you can get the most out of Utility Cloud?We’re happy to share innovative ideas from Utility Cloud users. Just contact us.

Defining and Outfitting Your UsersUtility Cloud is an easy-to-use and intuitive platform. To ensure your office or field users have an optimal experience while using the platform,we suggest the following access and equipment:Office Users generally access Utility Cloud via a web browser on a PC.The web browser (Google Chrome or Internet Explorer version 10 or higher) and an internet connection is all that is needed.Mobile Users are equiped based on the type of work they are performing.In general, we have have seen four categories of mobile users:1. Operational users typically visit operational locations to perform regulatory compliance inspections and data collection2. Maintenance users perform preventative and corrective maintenance work as well as large scale operations (such as Unidirectional Hydrant Flushing)3. E ngineers typically perform surveys, asset evaluations, and infrastructure assessments. To enable high accuracy / submeter survey and location services when workingwith the GIS data and mapping features in Utility Cloud, we recommend supplementing the native GPS receiver in the mobile device with a third party sub-meterbluetooth GPS receiver like the EOS Arrow Series.4. R egulatory users perform compliance enforcement on assets that may not be owned by the client (restaurants, private waste water collection, cross connection,fire suppression, elevator safety, etc.)We recommend for mobile users to have mobile data internet connectivity. Please refer to our guidance on this subject on pages 5 and 6.Note: Utility Cloud may be used offline, but requires synchronizing data with a WiFi connection daily and does not include all features while offline. The system is designedto tolerate network outages allowing work to be completed while offline (for example performing inspections where no connectivity is available).

Ensuring Mobile Internet Connectivity in the FieldA user in the field accesses Utility Cloud using mobile devices either online or offline to perform work and asset management. However, some features and datathe user may need are only accessible while connected to the internet.Coverage can be limited due to the lack of cellular towers in remote areas and reduction of network transmitter power in mobile devices. Since users of Utility Cloudoften work away from public areas such as water pump stations, remote transfer stations, industrial locations and basements of hospitals, they may experience poorconnectivity. This can impact the users’ ability to get the most from Utility Cloud.We recommend outfitting your mobile worker’s vehicle with a cellular connected WiFi router. This overcomes connectivity issues and offers additional benefits: no transmit power issues as the connections are powered by the vehicle’s power systems cellular, GPS and WiFi antenna are externally mounted outside the cabin eliminating “cage” interference one vehicle provides internet connectivity to many WiFi connected devices so users do not need a data plan on their devices better cyber security as the network traffic is using a network router and firewall that may be remotely managed vehicle GPS tracking in Utility Cloud strong user WiFi connectivity (far distances, line-of-sight and deep penetration inside nearby buildings)Sagan/ Nicole - Can we make the below a diagram with a truck and a person holding a device?Best Practice:1.Equip vehicle with a WiFi / Cellular hot spot router with externally mounted antenna2.Equip users with a quality WiFi mobile device that is ruggedized and protected (note: choose the cellular versioneven if a data plan is not anticipated as these include higher quality GPS)Best Practice1 quip vehicle with a WiFi / Cellular hot spot routerEwith externally mounted antenna2Equip users with a quality Cellular WiFimobile device that is ruggedized and protected(note: choose the cellular version even if a data plan is notanticipated as these include higher quality GPS)

Estimated Mobile DataConnectivity CostsThe following estimated costs are based off pricing as of May 2018.One-time Costs 1200 per vehicle (router, antenna, no installation) (7-10 year life); 500 per user mobile device (iPad cellular WiFi) (3-5 year life);Ongoing CostsWe estimate costs for a shared 4G unlimited data plan for up to (10) devicesContact us at [email protected] a turn-key solution for hardware,data plan, and long term supportto be 110 per month base plus 20 per month for each connected vehicle.For 10 connected vehicles with unlimited data, the estimated monthly costwould be 310. Please note data plans and pricing vary by provider andchange regularly.How to obtain1. P rocure the equipment and data plan directly from hardware and networkvendors (see “Recommended Equipment” section below) OR2. C ontact us at [email protected] about a turn-key solution for hardware,data plan, and long term support

RecommendedMobile EquipmentVehicle RouterWe recommend the Cradlepoint COR IBR900 Series with external antenna kit 5-in-1 GPS, Modem & WiFi.Here are the components and estimated cost for a mobile outfit that can be moved from vehicleto vehicle using magnet antenna mount and cigarette lighter power adapter:1-yr NetCloud Essentials for Mobile Routers (Prime) with support and IBR900 routerwith WiFi (600Mbps modem), no AC power supply or antennas, North America Low profile Sharkfin, “5 in 1” Antenna Black: MiMo 2G/3G/4G LTE, MiMo 2.4/5GHzWi-Fi, GPS/GNSS, 5m/16’ cables. Cradlepoint Certified Antennas by PanoramaFor use with the Cradlepoint Sharkfin range of MiMo antennas, this bracket provides 790.00 336.98a magnetic mount solution for antenna trials and drive-testing 52.45COR Vehicle Power Adapter for IBR600/IBR650/IBR1100/IBR1150 24.99Total 1,204.42User DevicesAny modern device will work great but the following tablets are recommended: Apple iPad (any model with minimum 16GB WiFi w/Cellular option) Samsung Galaxy Tab (any model with minimum 16GB WiFi w/Cellular option)

Data Reliability and SecurityUtility Cloud delivers enterprise-grade data reliability and security without the added cost of IT overhead. The architecture of Utility Cloudhas been designed for flexibility and security and takes advantage of the latest in cloud computing technology.Infrastructure Level ProtectionUtility Cloud runs on Amazon Web Services (AWS), a scalable cloud computing platform with high availability and dependability. AWS protectsthe confidentiality, integrity, and availability of Utility Cloud data and provides you with the ability to scale your usage of Utility Cloud whilemaintaining a secure environment. You can learn more about AWS security here: AWS Infrastructure Security.Application Level ProtectionUtility Cloud is built following the “AWS Security Best Practices” specified here AWS Security Best Practices.Utility Cloud Access Level Protection Multi Factor Authentication (MFA) MFA access structure for all computers and systems used in the cloud. Limited Gatekeeper For each environment, only one engineer has access to the system and data. This engineer is the person who administers software updates and DBA changes for the given environment. Https Encryption All traffic between client devices and the servers is encrypted via our security certificates; non-secure access is not allowed. Network Security Only port 80 and 443 are open to the public. All infrastructure is behind a firewall. Penetration Testing Each year, we have a cyber security vendor attempt to compromise our system and provide a report.Using this report, we are obligated to close any gaps found within 60 days. Business Continuity and Data Recovery Plans Utility Cloud maintains a comprehensive set of disaster recovery plans that are kept secure and confidential. Backup Strategies Utility Cloud maintains 15 minute transactional backups and daily full backups that are marshaled offsite to redundant storage facilities. Weekly Imaging of All Infrastructure May launch redundant or recovery servers in the case any server fails. 24/7 Monitoring Automated monitoring of infrastructure and software to ensure any disruptions are found. Audit Trail Every user action and system transaction is audited so asset and system history may be analyzed down to the user click event.

We’re here to helpUtility Cloud simplifies complex regulatory and business workflows, reduces errors from manual reporting, andallows field workers to collect data once, at its source, and automatically report on it throughout the enterprise.The system is purpose built to increase precision, improve oversight, save time and money and ensureregulatory compliance by allowing all users to leverage its feature-rich operations management functionality.We help large public and private enterprises manage physical assets to help ensure the safety of employeesand the well-being of the community they serve.About Utility CloudUtility Cloud is a Software-as-a-Service (SaaS) operations management platform developed by AdvancedEnterprise Systems Corporation (AESC) for public and private enterprises. It is a cost-effective, easy touse, multi-lingual platform that simplifies operations management through a powerful combination ofComputerized Maintenance Management, GIS and Asset Management. More than 39,000 people in over 100countries use Utility Cloud to save time and money on asset inspection, repairs and compliance reporting.Purpose-built to maximize precision and improve oversight, Utility Cloud helps clients use industry bestpractices to ensure the safety and well-being of their employees and the communities they serve.Learn more about Utility Cloud at Wall Street, Windham, NH 03087(866)