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SERVICE DESCRIPTION ASC RECORDING INSIGHTSService Description ASC Recording Insights ASC Technologies AGRev. 0503.05.2021Seite 1 / 15

SERVICE DESCRIPTION ASC RECORDING 2.4.5.5.5.1.5.2.5.3.5.4.5.5.ASC Expertise . 3Solution Overview . 3Advantages of ASC Recording Insights for Microsoft Teams . 3Use Cases for Compliance Recording & Analytics . 4Service Description. 4Offered Packages . 5Compliance UC Recording . 5Compliance Voice Recording . 6Smart UC Recording . 8Smart Voice Recording . 9Add-on for Analytics . 11Add-on for Compliance Chat Recording . 11Additional Options . 12Uplift for 24/7 Support . 12Storage . 12Archive Storage . 13Post Compression . 13Utilization of Microsoft Cognitive Services . 13Export . 13Data Export Public Packages . 14Data Export Azure Packages . 14Key Management . 15Additional Services . 15Onboarding & Administration Training . 15Onboarding Individual . 15Tenant Activation Fee . 15Security Statement (incl. 2 days of consulting) . 15API Training . 15Service Description ASC Recording Insights ASC Technologies AGRev. 0503.05.2021Seite 2 / 15

SERVICE DESCRIPTION ASC RECORDING INSIGHTS1.ASC ExpertiseASC is a cloud service provider for compliance recording and analytics. We address all enterpriseswith recording needs, especially financial institutions, public safety organizations and contactcenters. We record, analyze and evaluate interactions across all media, including 1:1 calls, meetingsand chat. The content of communication becomes accessible and critical information and trends arerevealed. Headquartered in Germany and with subsidiaries in the United Kingdom, France, Spain,Switzerland, Romania, Dubai, United States, Brazil, Mexico, Hong Kong, Japan and Singapore aswell as certified and experienced system integration partners, ASC is a powerful global player with aworldwide sales and service network. ASC is a selected Microsoft partner for compliance recordingand analytics and adds this functionality to Microsoft Teams.2.Solution OverviewASC Recording Insights is a native app for compliance recording and analytics integrated in MicrosoftTeams. It captures and stores all communications via Teams in Microsoft Azure, allowing you tocomply with legal requirements in different sectors. It allows customers to record and archive oneto-one PSTN-to-Teams calls and Microsoft Calling Plan calls as well as online meetings, video andchat to fully meet compliance requirements (any 3rd party application integrated in Microsoft Teamsor federated external communication channel need to be verified separately). Using Microsoft AzureCognitive Services, the solution automatically transcribes all recorded communications, translatesthem into multiple languages and analyzes the results to find key metadata and identify compliancerisks.The entire communication is stored in the Microsoft Azure Cloud. Azure regions are selectable tofulfill compliance with the complex requirements of MiFID II, HIPAA, Dodd-Frank or FinVermV whenusing Microsoft Teams.All recorded data is encrypted tenant-specifically and saved in Azure Blob Storage (a geographicalregion or even customer subscription is selectable on demand). By offering the possibility toconfigure access rights on tenant level, the solution ensures that only respectively authorized usersmay access the data. The settings can be customized according to individual requirements. Thisenables companies to meet crucial regulations regarding compliance recording and data protection.2.1.Advantages of ASC Recording Insights for Microsoft Teams Solution certified for Microsoft Teams Secure recording and archiving of the entire communication in Microsoft Teams Tenant-specific encryption of data incl. Customer-Managed Keys (bring your own key, BYOK)and key Rotation Access rights management Optional compliance features to meet specific compliance requirements of different industries Recording control to start, stop, mute, keep and delete (keep/delete available in Q3) the recordingwith individual tagging of conversations Transcription, translation, keyword spotting (based on Microsoft Cognitive Services) Report functionality with alarming option Native app in Microsoft Teams integrated directly into the user interface of Microsoft Teams Available on all platforms supported by Microsoft Teams (even on tablets and mobile phones) Recording rules with definable retention periods per recordings Quick and easy deployment thanks to “Click & Buy” Hosted in various Azure regions (storage location can be selected by customer on demand –bring your own storage (BYOS) scenarios available on demand Flexible, scalable and highly available with optional parallel recording measures User matching via Microsoft Azure Active Directory Azure AD Group Integration Post Compression functionality Multi Language UI (English, German, Japanese French and Spanish coming soon)Service Description ASC Recording Insights ASC Technologies AGRev. 0503.05.2021Seite 3 / 15

SERVICE DESCRIPTION ASC RECORDING INSIGHTS2.2.Use Cases for Compliance Recording & Analytics3.Service DescriptionService Description ASC Recording Insights ASC Technologies AGRev. 0503.05.2021Seite 4 / 15

SERVICE DESCRIPTION ASC RECORDING INSIGHTS3.1.Offered PackagesThere are four different variants of the solution available. The solution is licensed per named userper month, i.e. every activated subscription for a user package can be assigned to one named user.Customers can choose either Compliance Voice, Compliance UC, Smart UC or Smart Voicerecording packages. For all packages, add-ons are available enabling the use of analytics packages(additional analytics packages are required) or for Compliance Chat Recording.Please note, it is not possible to mix Compliance UC/Voice- with Smart UC/Voice recording licenses.However, mixing of Compliance UC with Compliance Voice licenses is supported, respectively SmartUC/Voice licenses.3.1.1.Compliance UC RecordingThis package offers users an enhanced feature set especially designed for companies with regulatedusers. It enables the recording of voice, video and screen sharing, as well as chat (in combinationwith the modalities mentioned before). In addition to that, recording within the Compliance UCRecording package is especially secured with redundant recording capabilities and the option to usegeo-redundant storage.The solution includes: Recording of specified named users Parallel Recording (Redundant recording of conversations via two recording bots) The recorded data is stored securely within a Microsoft Azure Block Object (Blob) Storage. 5GBof storage is included per named user subscription and is shared within the whole tenant. Foravailable storage locations please refer to the section “Storage”.For Compliance UC Recording packages besides the Standard LRS (local redundancy storage)option GRS (geo redundant storage) is available. It can be decided per tenant, which version ofstorage to be used (without additional costs for quota), mixing within one tenant is not possible.Note: if GRS has been selected, also the GRS packages have to be selected, when additionalstorage is required. Access to ASC Recording Insights application, which is the entry point to the recording service.The application provides access to all important modules, such as Recording, Dashboard,Settings or User Configuration. After authentication on the Configuration website, the user canaccess the functions within Microsoft Teams without having to install additional software on theclient-PC. To ensure the necessary security during the transmission, a secured connection (SSL)is used. Encryption with Microsoft Key Management - All data is automatically encrypted before beingstored using AES (Advanced Encryption Standard) 256-bit encryption. The encryption with AESguarantees high data security and thus protects against unauthorized access. Usage of different recording modes: Bulk recording:All calls are recorded with bulk recording. The recording is automatically started at thebeginning of the call, is terminated at the end and is stored afterwards. Recording on Demand:Recording on Demand (RoD) means that a user has the possibility to manually control therecording. This is an option which can be activated within the recording rules and then beassigned to individual users. This includes: Starting the recording (“Start”) Stopping the recording (“Stop”) Rules based recordingService Description ASC Recording Insights ASC Technologies AGRev. 0503.05.2021Seite 5 / 15

SERVICE DESCRIPTION ASC RECORDING INSIGHTSAt the start of the call, it is decided based on rules stored in the application whether the call shouldbe recorded or not. Recording rules can be determined e.g. for the following parameters: Never record – Users with this setting will never be recorded by own organization (Assignedtenant ID) Audio Video/screen Chat without (add-on “Compliance Chat” required) or within audio and video/screenconversations Direction of the call Retention time - A deletion time can be determined within a recording rule, so that the recordingwill be deleted once the retention time is reached. User rights & access management for specified named users that can be individually combinedto create a company-specific rights structure, depending on not only legal requirements. Search and replay rules can be determined e.g. for the following parameters: No recordings (User cannot replay recordings) Own recordings (User can only replay own recordings) Team/group recordings (User can replay own and assigned team/group recordings) All recordings (User can replay all recordings) Access and right rules can be determined e.g. for the following parameters: User Manager Admin Define own rules e.g. for Supervisor, Compliance Officer, etc. Conversation Safe - A individual collection of conversations can be complied so that they cannotbe deleted during proceedings for the preservation of evidence e.g. for Litigation Hold Audit logs - All logins and user activities are registered. The interactions are stored and can beretrieved by users with administration rights. Usage of reporting: Recording report:A recording report can be created based upon KPI's such as total number of calls, number ofincoming calls and number of outgoing calls. Audit Log report:An Audit Log report can be created based upon selected audit log events. Extended report:An extended report can be created based upon additional KPI’s and individual selections.3.1.2.Compliance Voice RecordingThis package offers users a feature set especially designed for companies with regulated users anda focus on voice and chat conversations. It enables the recording of voice, as well as chat (incombination with the modalities mentioned before). In addition to that, recording within theCompliance Voice Recording package is especially secured with redundant recording capabilitiesand the option to use geo-redundant storage.The solution includes: Recording of specified named users Parallel Recording (Redundant recording of conversations via two recording bots)Service Description ASC Recording Insights ASC Technologies AGRev. 0503.05.2021Seite 6 / 15

SERVICE DESCRIPTION ASC RECORDING INSIGHTS The recorded data is stored securely within a Microsoft Azure Block Object (Blob) Storage. 5GBof storage is included per named user subscription and is shared within the whole tenant. Foravailable storage locations please refer to the section “Storage”.For Compliance Voice Recording packages besides the Standard LRS (local redundancystorage)-option GRS (geo redundant storage) is available. It can be decided per tenant, whichversion of storage to be used (without additional costs for quota), mixing within one tenant is notpossible. Note: if GRS has been selected, also the GRS packages have to be selected, whenadditional storage is required. Access to ASC Recording Insights application, which is the entry point to the recording service.The application provides access to all important modules, such as Recording, Dashboard,Settings or User Configuration. After authentication on the Configuration website, the user canaccess the functions within Microsoft Teams without having to install additional software on theclient-PC. To ensure the necessary security during the transmission, a secured connection (SSL)is used. Encryption with Microsoft Key Management - All data is automatically encrypted before beingstored using AES (Advanced Encryption Standard) 256-bit encryption. The encryption with AESguarantees high data security and thus protects against unauthorized access. Usage of different recording modes: Bulk recording:All calls are recorded with bulk recording. The recording is automatically started at thebeginning of the call, is terminated at the end and is stored afterwards. Recording on Demand:Recording on Demand (RoD) means that a user has the possibility to manually control therecording. This is an option which can be activated within the recording rules and then beassigned to individual users. This includes: Starting the recording (“Start”) Stopping the recording (“Stop”) Rules-based recordingAt the start of the call, it is decided based on rules stored in the application whether the callshould be recorded or not. Recording rules can be determined e.g. for the following parameters: Never record – Users with this setting will never be recorded by own organization (Assignedtenant ID) Audio Chat without (add-on “Compliance Chat” required) or within audio conversations Direction of the call Retention time - A deletion time can be determined within a recording rule, so that the recordingwill be deleted once the retention time is reached. User rights & access management for specified named users that can be individually combinedto create a company-specific rights structure, depending on not only legal requirements. Search and replay rules can be determined e.g. for the following parameters: No recordings (User cannot replay recordings) Own recordings (User can only replay own recordings) Team/group recordings (User can replay own and assigned team/group recordings) All recordings (User can replay all recordings) Access and right rules can be determined e.g. for the following parameters: User Manager Admin Define own rules e.g. for Supervisor, Compliance Officer, etc.Service Description ASC Recording Insights ASC Technologies AGRev. 0503.05.2021Seite 7 / 15

SERVICE DESCRIPTION ASC RECORDING INSIGHTS Conversation Safe - An individual collection of conversations can be complied so that they cannotbe deleted during proceedings for the preservation of evidence e.g. for Litigation Hold Audit logs - All logins and user activities are registered. The interactions are stored and can beretrieved by users with administration rights. Usage of reporting: Recording report:A recording report can be created based upon KPI's such as total number of calls, number ofincoming calls and number of outgoing calls. Audit Log report:An Audit Log report can be created based upon selected audit log events. Extended report:Extended reports can be created based upon additional KPI’s and individual selections.3.2.Smart UC RecordingThis package offers users a solid basis for recording of conversations within Microsoft Teams. Itenables the recording of voice, video and screen sharing, as well as chat (in combination with themodalities mentioned before).The solution includes: Recording of specified named users The recorded data is stored securely within a Microsoft Azure Block Object (Blob) Storage. 5GBof storage is included per named user subscription and is shared within the whole tenant. Foravailable storage locations please refer to the section “Storage”. Access to ASC Recording Insights application, which is the entry point to the recording service.The application provides access to all important modules, such as Recording, Dashboard,Settings or User Configuration. After authentication on the Configuration website, the user canaccess the functions within Microsoft Teams without having to install additional software on theclient-PC. To ensure the necessary security during the transmission, a secured connection (SSL)is used. Encryption with Microsoft Key Management - All data is automatically encrypted before beingstored using AES (Advanced Encryption Standard) 256-bit encryption. The encryption with AESguarantees high data security and thus protects against unauthorized access. Recording of conversations via one Microsoft bot (non-redundant) Usage of different recording modes: Bulk recording:All calls are recorded with bulk recording. The record